What if my order arrives damaged?
If your order arrives damaged, contact us as soon as possible so we can help put it right.
What to do first
Keep the packaging and affected items, and take photos if possible before contacting us.
Information to provide
- Your order number
- Photos of the damage and packaging
- A brief description of the issue
What happens next
We'll look into it and let you know the best next step, whether that's a replacement or another resolution.
Quick summary
- Keep packaging and take photos before contacting us
- Include your order number and a description of the issue
- We'll review it and confirm next steps