What should I do if my delivery is missing?
If your delivery hasn't arrived when expected, there are a few quick checks worth doing before getting in touch.
First steps to check
- Check your tracking information for the latest status
- Check with neighbours or a safe place at your address
- Allow a little extra time, as couriers can occasionally run behind
When to contact us
If there's still no sign of it after checking the above, get in touch with your order number.
What we'll do to help
We'll look into it with the courier and update you on the next steps.
Quick summary
- Check tracking and your delivery address first
- Allow a little extra time before assuming it's lost
- Contact us with your order number if it's still missing